Privacy Policy

This Privacy Policy explains how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at meals-pequods.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, fair, and lawful manner consistent with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or interacting with our services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with any part of this Privacy Policy, please discontinue your use of our services immediately.

For questions, concerns, or to exercise your privacy rights, you may contact us at:

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Pequod's Pizza through the following channels:

• Our website located at meals-pequods.click and any associated subdomains or mobile-optimized versions
• Online ordering systems, reservation platforms, and loyalty or rewards programs operated by or on behalf of Pequod's Pizza
• Email, telephone, SMS/text message, and other direct communications you initiate with us
• Social media interactions, promotions, contests, or surveys we conduct
• In-person interactions at our physical restaurant locations, including loyalty program sign-ups
• Third-party platforms and services that integrate with our offerings (to the extent they share data with us)

This policy does not apply to third-party websites, platforms, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through links on our website, as we are not responsible for their data practices.

2. Information We Collect

We collect several categories of personal information, depending on how you interact with us. Below is a detailed breakdown of each category.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us directly, we may collect:

• Full name – first and last name as provided by you
• Email address – for order confirmations, account access, and marketing communications
• Phone number – for order updates, delivery coordination, and customer support
• Mailing or delivery address – for delivery fulfillment and billing purposes
• Date of birth – for age verification where required and birthday promotions
• Username and password – for account authentication and security

2.2 Payment and Financial Information

When you place an order or make a payment through our website, we collect payment information necessary to complete the transaction. This may include:

• Credit or debit card numbers (handled by our PCI-DSS compliant payment processors; we do not store full card numbers on our servers)
• Billing address associated with the payment method
• Transaction amounts, order totals, and payment confirmation identifiers

All payment processing is performed through secure, third-party payment processors. We encourage you to review the privacy policies of those processors as they govern the handling of your payment data during transactions.

2.3 Order and Transaction Data

We maintain records of your interactions with our ordering system, including:

• Order history, including items ordered, customizations, quantities, and special instructions
• Order dates, times, and fulfillment method (pickup, delivery, dine-in)
• Customer feedback, ratings, or reviews submitted in connection with your orders
• Refund and complaint records

2.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, pixel tags, and similar tracking technologies. This includes:

• IP address – used for geolocation approximation and fraud detection
• Browser type and version – for compatibility and security analysis
• Operating system and device type – to optimize the user experience
• Pages visited, links clicked, and time spent on various sections of our website
• Referring URL – the website or platform that directed you to our site
• Session identifiers and timestamps
• Screen resolution and display preferences

2.5 Location Data

We may collect approximate or precise location information in the following circumstances:

• When you enable location services on your device to find the nearest Pequod's Pizza location
• When you provide a delivery address for order fulfillment
• Based on your IP address for general regional identification

You may disable location services through your browser or device settings at any time. Disabling location services may affect the functionality of certain features, such as store finders.

2.6 Communications Data

When you contact us via email, phone, web form, or social media, we may collect and retain:

• The content of your messages and correspondence
• Records of customer service interactions
• Feedback, complaints, and suggestions you submit
• Responses to surveys or questionnaires

2.7 Marketing and Preference Data

We collect information about your marketing preferences, including:

• Email newsletter subscription status and preferences
• SMS marketing opt-in or opt-out status
• Promotional codes you have used or been offered
• Loyalty program membership details and reward points balance
• Food preferences, dietary restrictions, and favorite menu items (when voluntarily provided)

2.8 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (e.g., Facebook, Instagram) if you interact with our content or connect your social account
• Third-party delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) when orders are placed through their services
• Analytics providers and advertising partners who share aggregated or pseudonymous data to improve our services
• Fraud prevention and identity verification services

3. How We Use Your Information

We use your personal information for the following purposes, always striving to limit use to what is necessary and proportionate:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders (online, phone, or in-person)
• Managing your customer account, including authentication and account settings
• Coordinating delivery logistics, including sharing necessary information with delivery partners
• Sending order confirmations, receipts, and status updates via email or SMS
• Handling refund requests, cancellations, and customer support inquiries
• Administering loyalty programs, rewards, and special promotions

3.2 Improving Our Products and Services

• Analyzing ordering patterns and customer preferences to improve our menu offerings
• Conducting internal research and analytics to understand website performance
• Identifying and resolving technical issues, bugs, or usability problems
• Testing new features, menu items, or service offerings

3.3 Marketing and Promotional Activities

• Sending promotional emails, newsletters, and special offer announcements to users who have opted in
• Sending SMS or push notification marketing messages to users who have provided explicit consent
• Personalizing promotional offers based on your order history and preferences
• Running targeted advertising campaigns on third-party platforms
• Administering contests, sweepstakes, and promotional events

You may opt out of marketing communications at any time. See Section 9 (Your Privacy Rights) for details on how to do so.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities, courts, or law enforcement agencies
• Enforcing our Terms of Service and other applicable agreements
• Detecting, investigating, and preventing fraudulent transactions or other illegal activity
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public

3.5 Communications and Customer Relationship Management

• Responding to your inquiries, feedback, and customer support requests
• Notifying you of changes to our services, policies, or terms
• Sending operational messages necessary for your use of our services

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. Cookies are small text files stored on your device that help us recognize you between visits and understand how you use our website.

4.1 Types of Cookies We Use

4.2 Managing Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our website, including your ability to complete an online order.

For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy, available on our website.

Additionally, you may opt out of interest-based advertising by visiting the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.

5. Sharing Your Information With Third Parties

We do not sell your personal information in the traditional sense. However, we do share your data with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf, such as:

• Payment processors – to handle credit card and digital wallet transactions securely
• Delivery partners – to coordinate and fulfill food delivery orders
• Email and SMS marketing platforms – to send promotional and transactional communications
• Website hosting and cloud infrastructure providers – to store and serve our website data
• Analytics and data intelligence providers – to help us understand website performance and customer behavior
• Customer relationship management (CRM) platforms – to manage customer interactions and loyalty programs
• Fraud prevention and cybersecurity services – to protect our business and customers from illegal activity

These service providers are contractually obligated to use your information only as directed by us and in accordance with applicable privacy laws. They are not permitted to use your data for their own marketing purposes.

5.2 Third-Party Ordering and Delivery Platforms

If you place an order through a third-party platform such as DoorDash, Grubhub, Uber Eats, or a similar service, your personal information will be subject to that platform's privacy policy in addition to ours. We may receive certain order details from these platforms for fulfillment and quality assurance purposes.

5.3 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or courts when we are legally required or permitted to do so, including to:

• Comply with a subpoena, court order, or other legal process
• Respond to a lawful request from a government or regulatory authority
• Protect and defend our legal rights or property
• Investigate and prevent fraud, security incidents, or illegal activity
• Comply with applicable federal and state laws, including tax reporting obligations

5.4 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, asset sale, financing, or other corporate restructuring, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and any choices you may have regarding your information in accordance with applicable law.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information with third parties for research, marketing, analytics, or other business purposes. Such data cannot reasonably be used to identify you as an individual.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• PCI-DSS compliance: Our payment processing systems adhere to the Payment Card Industry Data Security Standard to protect cardholder data.
• Access controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. Employees are trained on data privacy and security best practices.
• Data minimization: We collect only the personal information that is necessary for the purposes outlined in this policy.
• Regular security assessments: We conduct periodic security reviews, vulnerability scans, and penetration testing to identify and address potential risks.
• Incident response procedures: We maintain a data breach response plan to promptly identify, contain, and respond to security incidents, including notifying affected individuals and regulatory authorities as required by law.

While we strive to protect your personal information using commercially reasonable security measures, no data transmission over the internet or electronic storage system is entirely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords, keep your account credentials confidential, and report any suspicious activity to us immediately at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

After the applicable retention period expires, we will securely delete, anonymize, or destroy your personal information in accordance with our data retention and disposal procedures. In some cases, we may retain certain anonymized information indefinitely for statistical and research purposes, provided that such data can no longer be linked back to you.

8. Children's Privacy

Our website, services, and online ordering platform are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and we do not direct our services to minors.

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable federal regulations, if we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will promptly investigate and take appropriate action.

Parents and guardians are encouraged to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information through our website without parental permission.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We honor all legally recognized privacy rights and have established processes to facilitate your ability to exercise them.

9.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where retention is required to complete a transaction, comply with legal obligations, or detect fraud).
• Right to Opt Out of Marketing: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. You may opt out of SMS marketing by replying "STOP" to any marketing text message.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

9.2 California-Specific Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know About Sale or Sharing: You have the right to know whether we sell or share your personal information with third parties for cross-context behavioral advertising purposes.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. To exercise this right, click the "Do Not Sell or Share My Personal Information" link available on our website, or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to purposes strictly necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service as a result of your exercise of these rights.

California residents may submit requests to exercise their rights by contacting us at [email protected] with the subject line "California Privacy Rights Request." We will respond to verifiable requests within 45 days, with an option to extend by an additional 45 days where reasonably necessary.

9.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"

To protect your privacy and security, we may need to verify your identity before processing your request. This may include confirming your email address, asking you to provide specific information about your recent orders, or other reasonable verification steps.

We will not charge a fee for processing your request unless it is manifestly unfounded, excessive, or repetitive.

10. International Data Transfers

Pequod's Pizza is based in the United States, and our services are primarily directed to users within the United States. All personal information we collect is stored and processed on servers located within the United States.

If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those of your country of residence. By using our services from outside the United States, you acknowledge and consent to the transfer of your information to the United States.

We take appropriate contractual and organizational measures to ensure that any international transfers of personal data are conducted in compliance with applicable law and with adequate protections in place for your personal information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, and other online services that are not operated or controlled by Pequod's Pizza. These links are provided for your convenience and informational purposes only.

We have no control over the content, privacy practices, or security measures of these third-party services and are not responsible for the privacy policies or data handling practices of such sites. We strongly encourage you to review the privacy policies of any third-party services you visit before providing any personal information to them.

Examples of third-party services that may be linked from our website include, but are not limited to, social media platforms (Facebook, Instagram, Twitter/X), third-party delivery apps, payment processing platforms, and review or rating services.

12. Your Choices Regarding Marketing Communications

We offer you meaningful control over the marketing communications you receive from us:

12.1 Email Marketing

If you have subscribed to our email newsletter or promotional emails, you may opt out at any time by:

• Clicking the "Unsubscribe" or "Manage Preferences" link at the bottom of any marketing email
• Emailing us at [email protected] with "Email Unsubscribe" in the subject line

Please note that even if you opt out of marketing emails, we may still send you transactional or operational messages (such as order confirmations, receipts, or account security alerts) as these are necessary for the provision of our services.

12.2 SMS/Text Message Marketing

If you have opted in to receive SMS marketing messages, you may opt out at any time by:

• Replying "STOP" to any marketing text message you receive from us
• Contacting us at [email protected] with your phone number and a request to be removed from our SMS list

Message and data rates may apply. For assistance, reply "HELP" to any SMS message or contact us directly.

12.3 Push Notifications

If you have enabled push notifications through our website, you may disable them through your browser settings or device notification preferences at any time.

13. How to File a Complaint With a Data Protection Authority

If you believe that we have violated your privacy rights or handled your personal information in a manner inconsistent with applicable law, we encourage you to contact us first so that we can attempt to resolve your concern:

• Email: [email protected]

If you are not satisfied with our response or believe we have not adequately addressed your complaint, you may file a complaint with the relevant regulatory authority:

13.1 Federal Trade Commission (FTC)

For consumer protection issues and concerns about unfair or deceptive business practices:

• Website: www.ftc.gov/contact
• FTC Consumer Response Center: 600 Pennsylvania Avenue, NW, Washington, DC 20580
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Attorney General (California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Attorney General's Office or the California Privacy Protection Agency (CPPA):

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General Consumer Complaint: oag.ca.gov

13.3 State-Level Privacy Authorities

Residents of other states with privacy rights legislation (including Virginia, Colorado, Connecticut, Utah, and Texas) may contact their respective state attorneys general or consumer protection offices to file privacy-related complaints.

14. California "Shine the Light" Law

California Civil Code Section 1798.83 (California's "Shine the Light" law) allows California residents who have provided personal information to us to request a list of all third parties to whom we have disclosed personal information during the preceding calendar year for those third parties' direct marketing purposes, along with the type of personal information disclosed.

To make such a request, please contact us at [email protected] with the subject line "Shine the Light Request." We will respond within 30 days of receiving a verified request.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy prominently on our website at meals-pequods.click
• Send an email notification to registered users where the changes are significant and affect their rights or our data practices

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services following the posting of changes constitutes your acknowledgment and acceptance of those changes.

If you disagree with any modifications to this Privacy Policy, please discontinue your use of our services and contact us to request deletion of your personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.

We will make every effort to respond to all privacy-related inquiries within 30 days of receipt. For verified consumer rights requests under the CCPA/CPRA, we will respond within 45 days as required by law, with the option to extend by an additional 45 days where reasonably necessary and with prior notice to you.